For all items other than Outdoor Swingsets and Playhouses, please enter the batch code below.
If you enter a batch code other than the batch code displayed on your item the replacement parts you receive will not be compatible with the item in your possession. This is extremely important as there are no returns or refunds on parts purchases.
For OUTDOOR Swingsets and Playhouses only: Click here
We value your business and want to ensure your satisfaction. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. Delivery within North America usually takes 7 - 10 business days. For the rest of the world, expect delivery in 10 - 14 days.
If you have a question about a part, please contact us at customer service: