Let's Get You Back to Playing!

STEP 1:

if you're located outside the United States, please choose your location

STEP 2:

If ordering a part for an outdoor swing set or playhouse, click here . If ordering a part for any other item, please use the form below.

Part(s) Order Form

For all items other than Outdoor Swingsets and Playhouses, please enter the batch code below.

If you enter a batch code other than what is displayed on your item, the replacement parts you receive will not be compatible with the item you have. This is extremely important as there are no returns or refunds on replacement part orders

Batch Code

please do not include the "110" or "231" if your batch code starts with this number

/ / - How to find your batch code

Notes

Reason

We value your business and want to ensure your satisfaction. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. Delivery within North America usually takes 7 - 10 business days. For the rest of the world, expect delivery in 10 - 14 days.

Have another question? Our Consumer Engagement Team is always here to help!

US and Canada: customerservice@kidkraft.com

Europe, United Kingdom, Middle East South Africa: europecustomerservice@kidkraft.com

Australia: aucustomerservice@kidkraft.com

Let's Get You Back to Playing!

Part(s) Order Form

Batch Code

On the outside of the box:

In the back of the assembly sheet:

On the back or bottom of any KidKraft product:

Example locations of batch codes:

Example locations of batch codes: