Part(s) Details

If you enter a batch code other than the batch code displayed on your item the replacement parts you receive will not be compatible with the item in your possession. This is extremely important as there are no returns or refunds on parts purchases.

For Outdoor Playset Parts ONLY: Click here to order parts for Big Backyard by KidKraft and Cedar Summit by KidKraft.

We value your business and want to ensure your satisfaction. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. Delivery within North America usually takes 7 - 10 business days. For the rest of the world, expect delivery in 10 - 14 days.

If a part is not in stock or you can’t find what you need, please contact us at customer service.

For USA Customers
Telephone: 1-800-933-0771 FAX:(877) 933-0771 Email:customerservice@kidkraft.com

For Canada Customers
Telephone:1-800-933-0771 Email:customerservice@kidkraft.com

For EU, Middle East, Australia and South Africa Customers
Telephone:+31 (0)20 305 8620 Email:europecustomerservice@kidkraft.com