Let’s Get You Back to Playing!

This page is for ordering outdoor swing set or playhouse parts only. Please click here if you need to order parts for any other item.

Parts Replacement

Hassle-Free Parts Replacement is one of the core values of the Customer Support team at KidKraft! We do our absolute best to ensure that you receive your product in great condition. Due to the number of parts, size and weight of our products, on some occasion's damage may occur during shipping or transportation. Some cosmetic imperfections such as peeling, warping, seasonal checking or cracking are normal characteristics of all outdoor wooden play equipment, however if you have a part you are concerned about - send us a picture and we will have our Quality Team assess it for replacement. Please ensure all information provided is complete and accurate as there are no returns or refunds on parts purchases.

Parts Order Form

If you have missing or damaged parts, our sincere apologies, we will certainly do our best to get your parts to you as quickly as possible. To help us do this, please fill out the form below. In some cases where we need more information to make sure you get exactly what is needed, you may be contacted by one of our Customer Support team for further details. You may also be asked for your Proof of Purchase if we do not have your warranty already registered with us. Please also choose quantity of the part and the reason for the replacement. If you have pictures or videos you would like us to look at, please attach.

Your Information

First Name
Last Name
Email Address
Phone Number
Street Address
Zip/Postal Code

Product Information

Batch code (only on some playhouses)
Plaque ID number (All swing sets and some playhouses)
Date Purchased
Purchased From
Part Description
Choose File
Upload Proof of Purchase
Additional photos
Additional Comments *

Have another question? Our Consumer Engagement Team is always here to help!

US and Canada: customerservice@kidkraft.com

Europe, United Kingdom, Middle East South Africa: europecustomerservice@kidkraft.com

Australia: aucustomerservice@kidkraft.com